NEW - Patient Participation Group - October 2011
The overall aim of this group (PPG) is to develop a positive and constructive relationship between patients, the Practice and the community it serves, ensuring that the practice remains accountable & responsive to all its patients needs.
All registered patients are welcome to join the PPG although, in the interests of effective decision making, membership of the core group will be limited to twelve. Our group will endeavour to meet face to face twice a year, and the majority of our communications will be via email. Patients not in the core group are welcome to join our virtual group as we would like to be able to find out the opinions of as many patients as possible. Please click here for further details on how to join, and we will be pleased to hear from you. Further information will be available on this website in due course as the group develops.
Ground Rules
· The group is not a forum to air individual
complaints and issues
· We advocate open and honest communication
· All views are valid and will be listened to
· Racism and discrimination will not be tolerated
· The purpose is to help improve healthcare
services for the practice community
Key Objectives
1. Create and improve two-way communication between patients, the Practice and the community it serves;
2. Provide an avenue for patients’ input into the delivery of services and provide constructive two way feedback on patient and community needs, concerns and interests;
3. To promote a patient perspective and enable patients to access and make the best use of available healthcare;
4. To encourage a spirit of self-help and support amongst patients to improve their health and well-being;
5. Collect patient opinions and experiences to help the practice evaluate its services;
6. Communicate to the practice community and/or the wider community information about the practice.