If you are ill or injured and not sure where to turn, you can download the ASAP mobile phone App from the App store. The app will guide you to the right place for non urgent matters.
Appointment information
The receptionists are all trained and are there to help you. We do ask them to inquire from you the nature of your problem in order that you may be given the most appropriate help. Anything you tell them will be treated in absolute confidence. We do understand that you may only wish to divulge your concern to the doctor, practice nurse or advanced paramedic practitioner and on such an occasion a simple statement such as “it’s a personal matter” will put an end to further inquiries.
The Practice offers a wide range of appointments at 10 minute intervals that can be booked in advance with a practitioner of your choice. You may consult any of the doctors in the practice regardless of which doctor you are registered with, but we encourage patients to stay with one GP if at all possible.
As part of our ongoing improvements to offer different way our patients can access help and advice from a GP we offer the below appointments:
- on the day bookable appointments
- telephone consultations
- face to face appointments with the GPs
As well as speaking to or seeing a GP, you may also be booked an appointment with our advanced paramedic practitioner. This is to ensure that all our patients can benefit from prompt and appropriate advice and treatment.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- phone us on 01285 712 377
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on 01285 712 377
- use your NHS account (through the NHS website or NHS App) or SystmOnline to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Get medical advice from a doctor or nurse
To ask a non-urgent medical question:
- fill out an ask a doctor a question form
- fill out an ask a nurse a question form
We will respond within 2 working days during opening times.
Telephone consultations
All doctors offer telephone consultations that can be booked through the receptionist. Please note that if you ask a GP to phone you, they will generally only try twice. If the doctor misses you, you will need to phone us again.
Late evening appointments
On Monday and Wednesday evenings we offer evening GP appointments (both face to face and telephone) from 6:30pm until around 8pm.
During these late surgeries the dispensary is closed and the reception is not open for general enquiries or urgent problems.
Improved access service
The GP practices in the South Cotswold region are working together as a cluster to improve access to primary care services for our patients. To do this practices are offering additional GP appointments between 6:30pm and 8pm on weekdays as well as a GP on a Saturday morning in Cirencester. Patients registered at any of the South Cotswold practices may be offered a GP appointment at one of the following locations:
- Cirencester – The Avenue Surgery, St Peters Road Surgery, Phoenix Surgery, Upper Thames Medical Group (The Park Surgery), Cirencester Hospital
- Rendcomb Surgery
- Lechlade – Upper Thames Medical Group
- Tetbury – Romney House Surgery
A clinic will be running here at the surgery in Fairford on a Monday evening.
For more information please visit the South Cotswold GP Surgeries website, www.southcotsgpsurgeries.org.uk.
Blood tests
For blood tests, please book an appointment online via the NHS account, SystmOnline or by phoning the surgery on 01285 712 377.
Text reminder service
We offer a text reminder service to patients for appointment reminders, cancellations and other health services. You will need to be over 16 years old and have a mobile telephone. If you do not wish to receive this service please let us know so we can update our records.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: SystmOnline
- phone us on 01285 712 377 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Home visits are reserved for patients who due to their health are housebound. Visit requests should be made as early as possible to help ensure a better chance of seeing your usual GP.
Transport services are available (run by volunteer drivers from the Friends of Fairford & Lechlade Communities Charity) and can be booked via reception.
There will be a charge for this service. Please try not to ask for a home visit because of lack of transport.