Hilary Cottage Surgery

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

Reception and enquiries

How can we help you?

Getting help with

Keep us updated

About appointments

Register as a new patient

Treatment Room

Let’s see what we can do…

Get immediate help with minor illnesses and injuries:

Pharmacists can also advise on minor illnesses and injuries:

Alternatively you can visit your nearest Minor Injury Unit:

Cirencester Hospital
Tetbury Road
Cirencester
GL7 1UY
Tel: 0300 4216 200
08:00 – 23:00

Find another local Minor Injuries unit

If you wish to get advice or see a Nurse or Doctor, please visit our Consulting Room.

Consulting room

How can we help you?

For Health reviews, including Asthma reviews and Smoking cessation please visit our Health Review and Assessment Clinic.

To find out more about our appointment system, please view our Appointments Page.

Call or get help online now – NHS 111.

Get fast help from a Pharmacist with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis.

See a Nurse for conditions such as vaccinations, cervical smears, health promotion, travel advice, blood pressure checks, contraceptive advice and wound and dressing care and blood tests. Please do not book a blood test appointment unless it has been requested by a Clinician.

Get medical advice and treatment from a Doctor.

Travel Room

How can we help you?

Vaccinations, medication and travel advice

Travel Assessment

We offer a full travel advice and immunisation service. If you are travelling abroad please complete and submit the travel form in plenty of time (we recommend 8 weeks) before your journey.

We are no longer a designated Yellow Fever Centre. If you think you may need this vaccination for your trip, details of local designated centres are available on www.travelhealthpro.org.uk.

Do you need vaccinations?

Before you travel, it’s important to find out whether you will need vaccinations for the country you’re visiting. The following websites will help you.

Also visit

Gov.uk for specific country travel advice
EHIC to apply for your free European Health Insurance Card

Wellbeing Centre

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Health Review and Assessment Clinic

Here we can help you monitor your condition

More than one condition?

Find out about appointment synchronisation

Health Reviews

Assessments

Prescriptions and medicines centre

How can we help you?

Prescriptions

Local Pharmacies

Boots
Market Place, Fairford, GL7 4AB
Lechlade Pharmacy
High Street, Lechlade, GL7 3AA
Home Farm Pharmacy
25 Newburgh Place, Highworth, SN6 7DN
Boots
100 High Street, Cricklade, SN6 6AA
Highworth Pharmacy
Market Place, Highworth, SN6 7AA
View more local pharmacies

Hilary Cottage Surgery

CQC Inspected and RatedGood

We are currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Hilary Cottage Surgery

Good morning. Enter the practice by selecting a room.

Reception and enquiries

Reception and enquiries

How can we help you?

Getting help with

Keep us updated

About appointments

Register as a new patient

Treatment Room

Treatment Room

Let’s see what we can do…

Consulting room

Consulting room

How can we help you?

NHS 111

Visit a Pharmacist

Contact a Nurse

Contact a Doctor

Travel Room

Travel Room

How can we help you?

Travel Assessment

Do you need vaccinations?

Also visit

Wellbeing Centre

Wellbeing Centre

Health Review and Assessment Clinic

Health Review and Assessment Clinic

Here we can help you monitor your condition

More than one condition?

Health Reviews

Assessments

Prescriptions and medicines centre

Prescriptions and medicines centre

How can we help you?

Prescriptions

Local Pharmacies

Administration office

Administration office

How can we help you?

Getting help with

Keep us updated

How are we doing?

Register as a new patient

CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):